At Hey Dude Central, we want you to love your premium women’s fashion purchases as much as we do. If you’re not completely satisfied, our hassle-free returns process makes it easy to exchange or return items within 15 days of delivery.

Our Return Promise

We stand behind the quality of our curated collection of women’s accessories, clothing, footwear, and outerwear. All eligible items must be returned in their original condition – unworn, unwashed, with tags attached, and in the original packaging.

Please Note: For hygiene reasons, we cannot accept returns on intimate apparel, swimwear, or pierced earrings unless they arrive defective. Final sale items marked “non-returnable” at purchase are also excluded.

Easy 3-Step Return Process

1. Initiate Your Return

Email our fashion-loving support team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer an exchange or refund

2. Package & Ship

Once approved, you’ll receive return instructions. Please include the original packing slip and ship to:

Hey Dude Central Returns
175 Oak Street
Manchester, US 06040

Return shipping costs are the customer’s responsibility unless the return is due to our error.

3. Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your request:

  • Refunds: Issued to your original payment method within 5-7 business days
  • Exchanges: Shipped within 1-2 business days after return approval

Return Request Template

Use this template to ensure we have all needed information:

Subject: Return Request for Order #[Your Order Number] Dear Hey Dude Central Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Items to return/exchange: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason for return: [Please specify – wrong size, defective, changed mind, etc.] I would prefer: [Refund to original payment method / Exchange for [specific product if known]] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund Details

Refunds are processed based on your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we’ll cover standard shipping costs to resend your new items.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Questions?

Our style advisors are happy to help! Contact us at [email protected] with any questions about our returns process.

Thank you for shopping at Hey Dude Central – where fashion meets hassle-free service!