At Hey Dude Central, we’re committed to making your premium women’s fashion shopping experience as seamless as possible. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote areas. International customers may be subject to customs fees, which are the customer’s responsibility.

Our Hassle-Free Returns Policy

We want you to love every purchase from our curated collection of women’s accessories, clothing, footwear, and outerwear. If you’re not completely satisfied, you may return eligible items within 15 days of delivery.

Return Conditions

To qualify for a return or exchange:

  • Items must be in original condition: unworn, unwashed, with tags attached
  • Original packaging must be included
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Intimate apparel
  • Swimwear
  • Pierced earrings (unless defective)

Additionally, all final sale items marked “non-returnable” at purchase are excluded from returns.

Easy 3-Step Return Process

  1. Initiate Your Return

    Email our fashion-loving support team at [email protected] within 15 days of receiving your order with:

    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer an exchange or refund
  2. Package & Ship

    Once approved, you’ll receive return instructions. Please include the original packing slip and ship to:

    Hey Dude Central Returns
    175 Oak Street
    Manchester, US 06040

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  3. Receive Your Refund or Exchange

    Once we receive and inspect your return (typically within 3-5 business days), we’ll process your request:

    • Refunds: Issued to your original payment method within 5-7 business days
    • Exchanges: Shipped within 1-2 business days after return approval

Refund Details

Refunds are processed based on your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we’ll cover standard shipping costs to resend your new items.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Return Request Template

Use this template to ensure we have all needed information:

Subject: Return Request for Order #[Your Order Number]

Dear Hey Dude Central Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return/exchange:
- [Product Name] in [Size/Color]
- [Product Name] in [Size/Color]

Reason for return: [Please specify - wrong size, defective, changed mind, etc.]

I would prefer: [Refund to original payment method / Exchange for [specific product if known]]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number - optional]

Need Help?

Our style advisors are happy to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for shopping at Hey Dude Central – where fashion meets hassle-free service!